A How-To for Defusing Difficult and/or Angry Parents for Teachers, Schools & Non-Profit Organizations

A How-To for Defusing Difficult and/or Angry Parents for Teachers, Schools & Non-Profit Organizations

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1. Thank the parents for their shared interest in the student.
2. How to hear the parents complaints.
3. Validate their Feelings.
4. Discuss choices and options for the well being of the student.
5. How to use this approach to retain students and grow your organization.

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