You can Read More on how to Defuse Angry Demanding Parents and WATCH ENTIRE PROGRAM OR WATCH MORE FREE VIDEOS @ http://www.totallifecounseling.com/defusing
When people are angry they need to feel heard, rather than get defensive. Listening and staying calm at times can be easier said than done, but listening and validating someone who is upset is very important! Learn how to do this in the 38 Minute Video!
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1. Thank the parents for their shared interest in the student.
2. How to hear the parents complaints.
3. Validate their Feelings.
4. Discuss choices and options for the well being of the student.
5. How to use this approach to retain students and grow your organization.
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http://stresslessseries.com/product/stressless-with-defusing-parents/
Author Jim West, MA, LMHC, NCC is an author and international school consultant for public and private schools dealing with bullying, adhd, defiance, etc., and you can read more about him at http://stresslessseries.com/about/
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